I forgot my password...
No problem! On the login page you have the option "forgot password" with instructions on how to reset your password.

I have not received an order confirmation
Sometimes emails such as order confirmation or shipment confirmation do not appear. There can be several reasons for this:

1. Wrong email address typed (e.g. hotmail.com, gmail.com, or similar)
2. The email may have ended up in the spam box or been stopped by your email provider's spam filter (Yahoo is particularly problematic)
3. An error occurred while ordering

If you are using an email provider such as Hotmail, or another provider that uses a spam filter, it is likely that the order confirmation has ended up in the junk email folder (spam filter). This is because order confirmations are sent out automatically, and some spam filters automatically identifies sent emails as spam. To prevent this from happening with your order confirmation, you should add *@ christianbookshop as a "secure sender" so that future emails from us are not intercepted by the spam filter.
If you are unsure whether the order has been registered, feel free to contact us by email and we will look into this.

Use of eBook on mobile, tablet and PC / Mac
If you haven’t read a digital eBook before and need help with how to download and open the eBook on different devices, do not despair. We have created a simple user guide that you can read here.

Download eBooks
If you have not recieved the email with download instructions, you could always download your eBooks from "My eBooks" You must be logged in with the same email address used to buy the products to view download them from the page.

Maximum 5 different units
The eBooks you have purchased can be downloaded again from My Page on our website or directly from the reading app you have on your device. Even if you delete an eBook from the bookshelf, you will be able to download the same eBook again. Remember that an eBook is for personal or family use and can be used on a maximum of five different devices. 

What is an ePub
EPub is the most common file format for eBooks. The advantage of this format is that since it is just a text flow, it takes up very little space on the device you are using, and it is easy to resize the text you are reading.